The role of the purchasing policy is to define standard methods and procedures for the Company to purchase products and services from different vendors. This policy covers all expenses for the company including items like taxes, payroll payments, etc. Those are defined as exceptions in the policy and proper procedures are defined to manage these payments. Compliance with this policy is mandatory for all employees. Noncompliance with this policy could lead to action including termination of employment. The purchasing department is responsible for maintaining and implementing the processes defined in this policy. Refund Policy Thanks for purchasing our products We offer a full money-back guarantee for all purchases made on our website. If you found any damage issue or expiry issue of product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 3 calendar days of your purchase. After the 3rd day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us. Why do You Need a Refund Policy? We have already stated that a refund policy is a legal agreement. If you run an online retail business or an e-commerce website, the chances are that you already have some policies on display for your customers. What to Include in a Refund policy? People don't have a tendency to read long and boring legal documents online. On the other hand, you have to provide all the necessary information. This is why it is advised to break down your return/refund policy into smaller sections. This will increase the readability of the document, make it easier for customers to find what they need, and, at the same time, protect you legally. RETURN POLICY The returns policy is divided into two segments: Return Creation, Eligibility: Customers can return items/orders within three days of the delivery of an order if product is damaged. Customers can create only one return request per order. Hence, customers are requested to create the return request pertaining to an order in one request. Customers can create a return request by contacting customer support. All the details required by the customer support should be provided for a return request to be created successfully. Customers can create a return request for the following reasons: Product / Packaging Damaged Product nearing expiry Expired product delivered Wrong Product delivered Incorrect quantity delivered
